A newly created role - join our Retail Leadership Team to launch and then lead the Myer retail channel for APG & Co (Sportscraft, SABA & JAG). Create and drive a long-term partnership between APG & Co & Myer by optimising performance metrics which drive revenue growth and individual brand awareness.
Initially this is a pivotal project role ahead of our channel launch covering strategy development, operational execution, and key stakeholder co-ordination. You will be responsible for all channel recruitment, operational execution, and national store rollout.
Post launch, you will lead your retail team to successfully deliver on key performance areas including talent management, sales, visual merchandising, operational excellence, brand awareness and customer experience, continually driving customer acquisition, profitability and productivity metrics.
APG & Co
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. We have curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.
APG & Co has over 1000 employees across Australia and New Zealand.
The working environment is dynamic, professional and passionate. The mission: Bringing Brands to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.
KEY RESPONSIBILITIES
1. CHANNEL LAUNCH
- Recruit to the agreed retail structure and individual Brand requirements.
- National store rollout within agreed timeframe (20 stores)
- Deliver achievable operational budgets including rosters, recruitment, and sales
- Develop a customer centric culture
- Ensure clear and effective communication and collaboration between Myer and APG
2. SALES AND PROFITABILITY
- Ensuring channel budgets are consistently met
- Analyse financial reports and optimise trading conditions.
- Develop and implement strategies to drive key retail metrics: UPT, ATV, staffing productivity, customer acquisition and overall ranking performance.
- Develop and maintain a productivity focus with the retail teams.
3. CUSTOMER EXPERIENCE
- Implement and monitor customer feedback, addressing any issues promptly
- Promote a positive customer experience in store with well executed Brand stories
- Implementing and maintaining highest level of visual merchandising
- Drive customer retention, customer lifetime value, repeat purchases and improve NPS
4. STRATEGIC LEADERSHIP
- Multi-site management of the Myer concession channel nationally.
- Develop and implement a retail strategy aligned with the individual Brand Strategy
- Recruit, lead, mentor and develop a retail team which fosters a high-performance culture.
- Promoting positive APG & Co culture and aligning team to individual brand visions
- Conduct regular performance reviews and provide ongoing training and talent development.
- 5. OPERATION MANAGEMENT
- Oversee operations nationally. Ensuring operational excellence through people, process, and presentation initiatives.
- Ensure consistent application of all corporate policies and procedures, including all compliance audits (including all partner policies and procedures).
- Take reasonable care for your own and others health and safety.
- Oversee inventory management,
KPIs
- Sales and profitability: channel revenue is optimised and operational budgets met.
- All relevant individual Brand financials met including customer acquisition targets, ATV, UPT and rankings achieved.
- Customer experience: achieving or exceeding customer service score targets.
- Strategic leadership: robust retail strategy able to deliver on APG channel targets. Attending all relevant trade and partner trading meetings weekly/ quarter and seasonally.
- Operational: operational excellence achieved and retail team compliant with all WH&S and training requirements
YOU
- National Retail role (+10 years) with proven sales results
- National roll out experience in a freestanding or concession based role.
- A strong attention to visual merchandising and presentation standards.
- A hands-on approach and desire to drive results for the team, our partners and the channel
- Strong leadership and results driven traits
- Have a people first approach and enjoy regular time in store with your sales teams.
- Multi brand management essential
- Demonstrated ability to work with solutions-based decisions to drive excellence in customer experience.
- Solid financial acumen and ability to drive change within a strategic framework.
- Highly developed retail business acumen, analytic and reasoning skills.
Where do I sign?
As part of the APG family you'll enjoy plenty of exiting rewards and benefits.
- 50% discount on all brands
- Birthday leave
- Leadership Development Program
- An Employee Assistance Program for you and your family
- Paid Parental Leave
- Recognition and Service awards
- Employee Referral Program
This is an exciting opportunity to be part of a dynamic team, contributing to the growth and evolution of our brands distribution channels. We’d love to hear from you!
