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This Retail Leadership opportunity plays a key role in working with their Retail Brand Manager to take full responsibility to drive our brands (Sportscraft & JAG) performance across multiple concession pads in Myer. You will do this through the key areas of sales, people management, visual merchandising/brand presentation, rostering and labour management and customer experience. As a Concession Manager you will act as a brand ambassador for all our brands, uniting and inspiring your team to provide exceptional and personalised customer service.  KEY RESPONSIBILITIES1.        Driving sales and rankings across all brands and pads, constantly monitoring, tracking and responding Personally drive sales and deliver exceptional customer service to lead by exampleWork collaboratively with your team to ensure KPI’s and sales targets are metCommercial awareness of customer profile, product lines and competitor activityUse available data and reports to identify key insights and make informed decisions for the business and the customer  2.      Establish strong working relationship and regular communication with Myer store and floor management teams Work collaboratively with other concessions to ensure the best customer experienceInfluence Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business  3.       Leadership and team managementLead the team to deliver store operations excellence through effective stock management and loss prevention activitiesAttract, engage and retain talent, building team capability and strong succession planning for the success of your store and the GroupActively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeingDriving a performance culture through inspiring leadershipCoaching and developing team members through consistent performance conversations Role model APG & Co values to create and consistently build a team experience that encourages learning, ownership and shared success  4.       Deliver exceptional customer experience through on brand teams & product knowledge Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experienceMaintain an up to date level of product knowledge ensuring you share your passion and insights with your customers and your teamManage team grooming standards to brand expectations Understand the brand and business strategy and communicate to the team their part to play in deliveringPrompt resolution on any customer queries and complaints 5.      Ensure all pads are presented and merchandised in line with each brands standardPads and product to be merchandised and styled according to brand guidelines and VM directionAware of top sellers and manage stock levelsEnsure promotional and tactical merchandising and ticketing is completed as per directives and on time for all brands 6.      Operations, planning and administration Build and maintain an effective store roster, ensuring the roster is compliant and balances the needs of the customer and teamEnsure all business communication is acted upon on time and effectively shared with the teamDelivery of new business initiatives in a positive and efficient mannerStock control and management Loss prevention / theft awarenessCompliance with APG & Co and Myer policies, procedures and processes YOUPrevious management experience within a retail environmentDemonstrates a passion for fashion and retail with a professional personal presentationExperience in driving store performance and the achievement of sales targets and KPI’sAbility to coach and provide feedback to build individual and team capabilityStock management - Replenishing stock/visual merchandisingAbility to build and maintain customer relationships by delivering exceptional customer serviceExperience managing the performance, productivity, training and development of a teamAbility to manage budgets, interpreting financial reports and generating efficient rostersStrong leadership skills in delivering an exceptional customer and team experienceBuilding strong relationships with stakeholdersBe representative of the brand, holding a professional stance and high emotional intelligenceInitiative with the ability to motivate and adapt to changing business requirementsCommercially focused Exceptional service, selling and communication skills WHERE DO I SIGN?50% discount for you and your family on all brandsA competitive remuneration package and generous clothing allowanceExcellent career progression opportunities across the APG & Co group within all of our iconic brandsWe invest in leadership development programs to enable our leaders to inspire their teams and lead our strategyEmployee Assistance Program for you and your familyPaid Parental LeaveRecognition and Service awardsEmployee Referral Program AUD Australia - QLD Gold Coast Robina 4226

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