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APG & Co is seeking a full-time Customer Care Consultant to join our collaborative team supporting retail and online channels with all queries and issue resolution. You will deliver outstanding ‘on brand’ customer service across all brands, driving customer satisfaction.APG & CoA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.APG & Co has over 1200 employees across Australia and New Zealand. This role is based in our beautiful head office in Alexandria.The working environment is dynamic, professional and passionate. The mission: We are customer obsessed. APG & Co values and expects authentic, courageous, driven team players.Role Deliver high quality, efficient and delightful service to our customers via phone, live chat, and emailLiaise with internal and external departments to identify and resolve customer issuesAccurately record and report customer details, complaints and queries in Zendesk; and to relevant Managers and departmentsAssist with and manage a range of Customer Care tasks such as processing return to sender orders, reporting, following-up on outstanding orders and more!Accomplish and exceed all Customer Care KPIsMust be available to work Mondays -Fridays and some weekends PerksA rewarding job where you get to help and make people happy every day!Fun, supportive and positive team environmentFlexible working hours and conditionsGenerous staff discounts and perksVaried role where there is always something new to learnMust have Retail customer service experience essential. Contact centre experience desiredPositive, enthusiastic, and can-do attitudePatience and resilience in challenging situationsSincere desire to help and go above and beyond for all customersCommitted, reliable, with strong work ethic  50000 AUD Australia - NSW Sydney CBD, Inner West & Eastern Suburbs Alexandria 2015

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