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APG & Co is seeking a Head of Retail to lead our largest brand, Sportscraft. Through strategic leadership you will drive the network of our Sportscraft freestand stores across Australia and New Zealand. Take overall responsibility for the brand and these teams in the key performance areas of sales and profitability, visual merchandising, expense control and customer experience. Continually driving profitability and productivity improvements.  This is a challenging and fast paced role requiring superior communication and people skills.  The position demands strategic planning, team leadership and partnering with key stakeholders across our Support Office and to drive brand strategy, growth and operational efficiency and excellence.  APG & CoA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.APG & Co has over 1000 employees across Australia and New Zealand. This role is based in our beautiful brand-new head office in Mascot.The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last. The Role1. Strategic LeadershipDevelop and implement the retail strategy aligned with the Brand’s overall objectivesRecruit, lead, mentor and develop the retail team to foster a high-performance cultureSet and deliver clear performance goals and KPI’sCreate a collaborative Brand culture which aligns the retail team to the Brand vision2. Operational ManagementOverall responsibility of stores, ensuring operational excellence through people, process and presentation initiativesMonitor and analyse store performance metrics including sales, profitability and customer satisfactionOptimise store rosters and improve wage controlsEnsure consistent application of all corporate policies and procedures, including all compliance auditsTake reasonable care for your own and others health and safety3. Sales and ProfitabilityManage the P&L for the retail division, ensuring cost control and while maximising profitabilityAnalyse financial reports to identify trends, opportunities and areas for improvementDevelop and implement strategies to drive key retail metrics: ATV, in-store conversion, staff productivity per hour, UPT and window conversionConsistently drives sales to meet and exceed sales budgetsMaintain a productivity focus through top and bottom store initiativesOversee inventory management, ensuring optimal stock levels and reduce inventory loss due to theft, damage or error 4. Customer ExperienceFoster a customer-centric culture, ensuring outstanding service and satisfactionImplement and monitor customer feedback, addressing any issues promptlyPromoting a positive customer journey in store with well executed Brand storiesImplementing and maintaining highest level of visual merchandisingDrive customer retention, customer lifetime value, repeat purchases and improve NPS5. Team LeadershipLead, mentor and develop the retail team, fostering a high-performance cultureEnsuring effective communication and collaboration across all levels of the businessConduct regular performance reviews and provide ongoing training and developmentAssist in the project management (operationally) for all new stores across all stakeholders YouStrong leadership and results driven A hands-on approach to drive change across all aspect of our retail stores.Have a people first approach and enjoy regular time in store with your sales teamsInnovative and problem-solving mind setDirect customer facing sales experience (+5 years) with proven sale results.Multi-site Regional or State Manager experience (+5 years)Experience driving individual sales and productivity targetsHighly developed retail business acumen, analytic and reasoning skillsProven capability of implementing business plans and strategiesStrong organisation, planning and time management skillsBrand strategyA strong attention to visual merchandising and in store presentation standardsThis role will require local and inter-state travelDemonstrated ability to work innovatively and collaborativelyHolding individual teams to account across multiple stakeholdersProven time management skills Where do I sign?As part of the APG family you'll enjoy plenty of exiting rewards and benefits.50% discount on all brands & generous clothing allowanceTrue work / life balance, including 4pm Friday finishBirthday leaveCulture Club - monthly social events, monthly morning tea and moreAn Employee Assistance Program for you and your familyPaid Parental LeaveRecognition and Service awardsEmployee Referral ProgramStyle your career in a new direction - apply now and join our talented team. AUD Australia - NSW Sydney CBD, Inner West & Eastern Suburbs Mascot 2020

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