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An exciting opportunity has become available for a Service Desk Analyst. Reporting to the ServiceDesk Team Leader and working in the IT Servicedesk and Infrastructure team, you will assist in supporting all IT functions across APG & Co. Support Office and our retail network of 300+ stores. You will be responsible for managing and monitoring all IT requests, including installing, configuring, and maintaining desktop IT and supporting retail stores with IT POS hardware and software. APG & CoA leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.APG & Co has over 1200 employees across Australia and New Zealand.The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last. The Role Logging all customer IT requests and problems (Stores and Head Office)Ensuring all customers are kept informed of the status of their IT requestIdentifying and learning appropriate software and hardware used and supported by APG&CoInstalling and configuring system hardware and softwareConfiguration of retail store IT equipment for installationInstalling POS equipment into stores as requiredCoordination of IT vendors during new store setupMaintaining documentation related to the network and desktop is kept up to dateDesktop IT SupportBeing on call 1 week out 3 (priority issues only) You To be successful in this role you must be a self-starter who is proactive and adaptable. Additionally, you will possess the following: You must have good IT skills and recent experience with and knowledge of:Microsoft desktop OSMicrosoft OfficeIP Networking technologyTicket managementsoftware such asServiceDesk PlusAble to support a variety of IT platforms and environmentsMicrosoft Active directory Users & Computers administrationOffice 365 administrationAbility to work well in a small teamWillingness to take ownership of issues and seek resolutionsExceptional problem solving and customer service skillsAbility to work unsupervised and in a team environmentPatient and professional demeanour, with a can-do attitudeAbility to multitask and complete assigned projects in the required timeframe Qualifications and Experience Tertiary computing related qualificationsIT qualifications (e.g. ITIL v3, MCP, MCSE) highly regarded.POS and IT retail experience are advantageous. Where do I sign?This full-time role is based in our stunning head offices in Alexandria. We offer lots of flexibility to keep your work/life balance healthy, 50% discount on products, sample sales, paid parental leave, a fun, fast-paced working environment, and excellent opportunities for growth and development. Style your career in a new direction and apply now.
AUD
Australia - NSW
Sydney
CBD, Inner West & Eastern Suburbs
Alexandria
2015
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